SHIPPING & RETURNS POLICY

This policy is subject to Company’s Terms of Use available at Terms & Conditions.

All orders are normally processed within 2-3 business days after purchasing. A receipt will be sent to you via email.
Domestic orders (IL) once shipped, will generally take 3-5 business days to arrive.

You will receive an order confirmation once the item is shipped.
International orders, once shipped, orders will generally take 3-5 business days to arrive depending on where you live.

You will receive an order confirmation once the item is shipped.
Customer is responsible for International Duties and Taxes.

The return address will be provided by our customer service team based on the customer's destination country.

RETURN & EXCHANGE POLICY

An item purchased online may be returned, up to 14 business days after its receipt, provided it was not used or damaged.
Item refund shall be subject to invoice submission and provided the item is returned in its original package, intact and unused.
You can't return custom-designed jewelry or any personalized merchandise, unless they arrive damaged.
Where the client mistakenly ordered an item and the shipment was sent to the client – the client will bear the delivery costs.
Items may be returned by registered mail along with an order number and name or by messenger; unless replacement is due to an item that arrived defective.
Items must be returned in the original SAINT box, carefully wrapped and sent by registered mail/messenger (along with a tracking number) in order to prevent damage to the jewelry during transport.
Where the item is not sent as specified above, we shall not be responsible for any lost or damaged item.
When returning/replacing an item, a note must be attached with the following:

Full name
Order no. (appears in the e-mail received after the purchase)
Name and size of the item you wish to receive as a replacement.

Return/Replacement shipment costs will be borne by the client only, unless the returned item was defective when received.
Where a package that we sent is returned to us for any reason, the client will bear the payment of the repeat shipment, unless the item was returned due to a defect that existed in the item when received by Customer.
It is hereby clarified and emphasized that, unfortunately, we have no control over the Postal Services and delivery companies. However, in case of a problem, contact us and we will do all that we can to help.

CREDIT & TRANSACTION CANCELLATION

If you request a refund, the refund will be effected through the payment method used to execute the transaction, and unless credit or cancellation are requested due to a defect that existed in the item when received by Customer, we may deduct 5% of the transaction value (excluding shipment fees). The refund will be issued only after the items are received at the SAINT headquarters and tested to ensure that the items were not used or damaged.
You can't return or exchange custom-designed jewelry or any personalized merchandise.
Items may be returned or replaced by registered mail along with an order number and name or by messenger for a fee provided by customer service based on the customer's destination country.

PREORDER ITEMS

You have paid NOW and promised yourself these loved products that we will ship to you in 30 Business days.
Although you may need some patience, you can be sure it will be yours!
As usual first-come first-served, make sure you are first!

IMPORTANT TO KNOW

The products consist of different gems, therefore the item may be slightly different from the images appearing on the website.

GUARANTEE

All items are personally designed, handmade and made of the best quality and most durable materials.
We advice not to immerse in the sea or swimming pool, as salt water and chlorine can damage the jewelry.
Mother of pearl, Onyx, Malachite, Lapis Lazuli and additional gems are delicate items. Please use them gently. Avoid contact with salts, oils, creams, perfume, grooming products, chlorine, high temperature water, cleaning materials or other chemicals that might tarnish the items or irreparably damage them.
To avoid exposure to extended moisture, store the items in a dry and dark area and not in the bathroom.
We offer a one year guarantee after the purchase date.
The guarantee is personal and non-transferrable.
The guarantee does not apply to the following: Breakage, tear, discoloration or damage to the item due to unreasonable use or failure to comply with the terms of use. Loss or theft of the item or parts thereof.
Where the item was damaged during the guarantee period despite the use recommendations, Contact Us to repair the item using the order number only. It is important to remember that every incident of damage will be examined individually by the Saint headquarters to determine how to handle the matter.
The defective item will be returned by registered mail along with an order number and name or by messenger for a fee of 35 NIS.
Where the client received a defective product, Contact Us immediately and the matter will be handled as a top priority.
Item repair or replacement takes 30 business days.